Wilor Academy – Customer Service Statement
At Wilor Academy, we are committed to delivering exceptional customer service to our valued stakeholders. Our customer service standards are designed to ensure transparency, efficiency, and satisfaction throughout your engagement with us.
Accessible Assistance:
Our team is readily available to assist you with any inquiries or concerns. Contact information is prominently displayed on our website, ensuring you can easily connect with us.
Prompt and Responsive Communication:
Your queries are important to us. We pledge to respond to your phone calls or emails within 48 hours, offering timely and effective support.
Clarity and Transparency:
We believe in transparent communication. Information about our courses, policies, and procedures will be communicated clearly and concisely, using plain English to ensure easy comprehension.
Inclusive Support:
Wilor Academy embraces diversity. If you require information or support in languages other than English, please let us know, and we will strive to accommodate your needs.
Financial Transparency:
To promote financial transparency, all our fees are clearly outlined on our website. There are no hidden costs, allowing you to plan your educational journey with confidence.
Efficient Processes:
Whether it’s the Learner Registration, Quality Assurance, or Certification, we are committed to efficient processes. Our goal is to provide swift acknowledgment, reviews, and satisfaction while maintaining high standards.
Continuous Improvement:
We value your feedback. Your input is essential in helping us identify areas for improvement and enhance our services continually. At Wilor Academy, our aim is to create a supportive and enriching environment for your educational pursuits. If you have any questions, concerns, or feedback, please do not hesitate to reach out. We are here to ensure that your experience with us is positive and rewarding.
Published Date : November 2023
Reviewed By : Salma Ali
Date of Review : July 2024
Date of Next Review : July 2025
Policy Number : WAP001
Salma Ali
Principal